DEFINITION OF CUSTOMER A business that has regular business hours posted and has a city or county privilege license and has a state tax certificate to operate as a retailer, wholesaler of manufacture. Merchandise purchased must be for use in manufacturing or resale.

NEW ACCOUNTS

  • To Open an Account: Contact our customer service department for an application.
  • A copy of your signed re-sale tax certificate must accompany your application.
  • Opening orders: shipped C.O.D. or advance payment (cashier check, money order or company checks), unless an approved credit application is on file with Judy's Stone House Designs.
  • Future orders: shipped C.O.D. until credit terms are approved. $50 minimum on all orders.

    • ESTABLISHED ACCOUNTS

  • Terms: Net 30 days from Invoice date.

    • Freight Allowances:
  • Freight charges are F.O.B. Loveland, Colorado
  • Payment must be received by invoice due date to qualify

    • SHIPPING
    Shipments will be made "Best Way" unless otherwise specified on the order.
    Routing Guides: if applicable, a shipping and routing guide must accompany the first order. Any changes in the routing guide subsequent to the time of the first order must be forwarded to Judy's Stone house Designs via certified mail. Judy's Stone House Designs will not be responsible for violation charge due to untimely receipt of routing guides.

    SHIPPING DAMAGES
    Once a transportation company leaves our dock they become responsible. In case of loss or damage caused by the carrier, a report should be made to that carrier. Please inspect your shipments upon arrival. Note any damages on the shipping papers before signing. Call the carrier for an inspector and keep all packing materials.

    BACKORDERS

  • All term account orders are handled on a "Per Order" basis. You must specify per order if you want unshipped items to be backordered.
  • Orders with no specification will be back ordered on Judy's Stone House Designs discretion.
    • Minimum: No orders less than $50.00 will be processed.
    Cancellation: After 30 days, backorder's are cancelled and the customer notified.
    No COD accounts will be back ordered unless otherwise requested.
    Monthly statements will not be sent. Please pay from Invoice.

    PAST DUE ACCOUNTS
    Past due balances are assessed a finance charge of 1 1/2% per month.

    CLAIMS
    Our Customer Care Department is here to assist you with inquiries about returns and invoicing discrepancies.

    Call 970_622-9717

  • Claims: All discrepancies must be reported within 10 days of receipt of goods or 30 days prior to invoice due date.
  • Returns: prior approval must be obtained from the Customer Care Department. No credit will be issued without an authorization number.
  • Restocking Charge: Unauthorized returned merchandise is subject to a 15% restocking charge.
  • Refused Shipments: If a shipment is refused, you will be charged in and outbound freight and a 15% restocking charge.

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